Frequently Asked Questions (FAQ)

Welcome to our online store! We understand that you have many options when it comes to shopping, so let us share why buying from us is the right choice for you: Wide Selection of Products: We offer an extensive range of products to cater to diverse customer needs. Whether you're looking for electronics, fashion, home goods, or anything in between, we've got you covered. Our vast selection ensures that you'll find what you're looking for, all in one place. Competitive Prices: We believe that everyone deserves access to great products at affordable prices. That's why we work hard to offer competitive pricing, providing you with excellent value for your money. We frequently run promotions and discounts, allowing you to save even more on your purchases. Reliable Shipping and Delivery: We understand the importance of prompt delivery. Our shipping partners are chosen for their reliability, ensuring that your orders arrive in a timely manner. We provide tracking information for your convenience, allowing you to stay updated on your shipment's progress. Hassle-Free Returns and Refunds: In the unlikely event that you're not completely satisfied with your purchase, our hassle-free returns and refunds policy has got you covered. We aim to make the return process as simple and convenient as possible, ensuring your peace of mind. We believe that by choosing to shop with us, you'll enjoy a seamless online shopping experience, quality products, competitive prices, and excellent customer service. We value your trust and look forward to serving you. Happy shopping!

Welcome to our global company with a strong international presence! With offices in Berlin, America, and the United Kingdom, we have established ourselves as a leading provider of customizable products across three different countries. We take pride in offering our exceptional services to customers worldwide, catering to a remarkable 57 countries. Our Germany office, located in the vibrant city of Berlin, serves as our European hub. From here, we operate with efficiency and expertise, ensuring that our products reach customers across the continent promptly and seamlessly. Our team in Berlin is dedicated to delivering the highest quality of service, maintaining our reputation as a trusted and reliable partner. In addition to our Germany office, we have established offices in America and the United Kingdom, enabling us to expand our reach even further. Our presence in these key regions allows us to provide localized support and fast delivery to customers in North America and the United Kingdom. No matter where you are located in these countries, our offices ensure that you receive exceptional service and enjoy a seamless experience. However, our commitment doesn't end there. We proudly serve customers in 57 countries around the world. Our extensive network of shipping partners and logistics experts ensures that we can deliver our customizable products to your doorstep, no matter where you are located. From bustling metropolises to remote corners of the globe, we strive to make our products accessible to customers far and wide. What sets us apart is our dedication to offering customizable products tailored to your unique preferences. We understand that individuality matters, and our vast range of customizable options allows you to personalize our products to suit your taste and style. Whether it's engraving a special message, selecting specific colors or materials, or adding unique features, we provide you with the freedom to create a truly one-of-a-kind item. At our company, we are passionate about customer satisfaction. We go the extra mile to ensure that every interaction you have with us is met with professionalism, attentiveness, and a commitment to meeting your needs. Our knowledgeable and friendly customer support teams in each office are always ready to assist you, providing prompt and helpful responses to any inquiries or concerns you may have. With our global reach, customizable products, and dedication to exceptional service, we are proud to serve customers across 57 countries. Wherever you are in the world, we are here to provide you with an unparalleled experience. Join our global community of satisfied customers and discover the endless possibilities of customizable products.

When choosing jewelry, there are several factors to consider to ensure that you make the right choice. Here are some key points to keep in mind: Personal Style: Jewelry is a reflection of your personal style and taste. Consider the overall aesthetic you prefer, whether it's classic, contemporary, minimalist, or bold. Choose pieces that resonate with your individual style and complement your wardrobe. Material and Quality: Pay attention to the materials used in the jewelry. Common options include gold, silver, platinum, and various gemstones. Consider factors such as durability, hypoallergenic properties, and personal preferences. Ensure that the jewelry is made with high-quality materials to guarantee longevity and value. Comfort and Wearability: Jewelry should not only be visually appealing but also comfortable to wear. Consider the weight, size, and design of the pieces. Ensure that they fit well and are suitable for your lifestyle, whether you need something delicate for everyday wear or a statement piece for occasional use. Budget: Determine your budget and shop within your means. It's important to strike a balance between quality, design, and affordability. Consider the long-term value of the jewelry and invest in pieces that hold both sentimental and monetary worth. Maintenance and Care: Different types of jewelry require specific care and maintenance. Consider the effort and resources you are willing to invest in keeping the jewelry in good condition. Some materials may require regular cleaning or professional servicing to preserve their beauty. By considering these factors, you can make an informed decision when choosing jewelry that aligns with your personal style, fits the occasion, and brings you joy for years to come.

Cut: A well-cut gemstone will display maximum brilliance, sparkle, and symmetry. Color: The color of gemstones can vary widely. Higher-quality gemstones often exhibit vivid, saturated, and evenly distributed colors. Clarity: Gemstone clarity refers to the presence of inclusions or flaws. Higher-quality gemstones usually have fewer visible inclusions. Carat Weight: Gemstone size is measured in carats. The carat weight, along with other quality factors, can influence the overall value of the gemstone. When considering diamonds specifically, the "Four Cs" (cut, color, clarity, and carat weight) are essential criteria for evaluating their quality. Additionally, diamond certifications from respected laboratories like the GIA or AGS can provide further assurance. For sapphires and amethysts, color and clarity are important factors. Sapphire quality is often evaluated based on factors such as color intensity, hue, and transparency. Amethysts are prized for their rich purple color and are assessed based on color saturation and clarity. It's crucial to conduct thorough research, seek recommendations, and ensure that you make your purchase from trusted sources when buying gemstone jewelry.

Jewelry appraisal is the process of determining the value and characteristics of a piece of jewelry. It involves assessing various factors such as the quality of the gemstones, precious metals, craftsmanship, and overall condition of the piece. The main purpose of jewelry appraisal is to provide an accurate assessment of the item's worth for insurance purposes, estate planning, resale, or personal knowledge. Here are a few reasons why you might want to opt for a jewelry appraisal: Insurance Coverage: An appraisal helps you determine the appropriate amount of insurance coverage for your jewelry. In case of loss, theft, or damage, having an updated appraisal ensures you can receive fair compensation from your insurance company. Estate Planning: When planning your estate, it's essential to know the value of your jewelry to distribute assets fairly among beneficiaries or for tax purposes. An appraisal provides a documented valuation that can be used in legal proceedings. Resale or Consignment: If you plan to sell your jewelry or consign it to a dealer or auction, having a professional appraisal can help you set an appropriate price. It provides credibility and transparency to potential buyers, increasing your chances of getting a fair value for your piece. Personal Knowledge: Understanding the value, authenticity, and quality of your jewelry can be valuable for personal knowledge and appreciation. An appraisal gives you detailed information about the materials, craftsmanship, and historical context of your piece. Verifying Authenticity: An appraisal can help verify the authenticity of your jewelry, particularly if it contains precious gemstones or historical significance. It can identify any enhancements, treatments, or potential issues that might affect the value or desirability of the piece. When opting for a jewelry appraisal, it's important to choose a qualified and experienced appraiser who has expertise in gemology and jewelry valuation. Look for professionals who are certified by reputable organizations such as the Gemological Institute of America (GIA) or the American Society of Appraisers (ASA) to ensure accurate and reliable assessments.

No, potentially harmful substances like nickel are not used in our products. Our products are made using recyclable materials.

Yes, you can design your own jewelry. We offer our customers millions of variations to choose from in terms of stones, materials, and colors when selecting the products.

Yes, Galapel prioritizes the security of customers' purchases. We employ robust encryption and anti-fraud measures for all credit card transactions. Sensitive data is protected through 256-bit Secure Socket Layers (SSL) encryption. Our security protocols are reinforced by certifications from trusted entities such as McAfee and Verisign. You can verify the independent validation of our website's security through our Digi Cert Secured Certificate.

Yes, we offer unique designs created by our R&D team.

We offer discounts on special occasions such as Valentine's Day, Mother's Day, New Year's, and similar events.

GALAPEL accepts various payment methods including American Express, Visa, MasterCard, and Discover for both domestic and international orders.

Yes, GALAPEL prioritizes the security of all transactions. We implement strong security measures for all credit card transactions, including secure encryption and fraud protection. All sensitive data is encrypted using advanced 256-bit Secure Sockets Layers (SSL) technology. Your information is protected on AMAZON aws secure servers, which provide independent verification of our security protocols.

No, you cannot. You can only do it with one credit card.

The calculation of sales tax varies depending on the country and region you are in, as it is subject to local tax regulations. Therefore, the applicable tax rules are determined by your local jurisdiction.

The security code, also known as the CC security code, is a 3 or 4 digit number that is printed on a credit card. It is located in different positions depending on the card type. For MasterCard and Visa cards, the security code is typically found above the signature on the back of the card. Discover and American Express cards, on the other hand, display the security code on the top right of the front side.

Please double-check your information. If the issue persists, please contact us for further assistance.

No. We do not have a gift card option

You can contact GALAPEL customer service through the live chat link, phone number or email.

No, you cannot use multiple coupons or discounts simultaneously.

Once your order is completed, you will be provided with a tracking number. A confirmation email containing tracking information will be sent to you. You will receive updates via email.

We use durable and stylish boxes that are resistant to impact to ensure that the product does not get damaged during transportation. You can use our products along with the box for years.

If you require a product earlier than the specified timeframe, you should contact our customer representative for assistance.

You can reach our customer service representatives through the live chat link 24/7. You can also contact us via email at service@galapel.com.

Yes, you can cancel your order. You can initiate the cancellation process by emailing service@galapel.com with your order number. Please note that personalized items cannot be canceled, returned, or exchanged.

Yes, you can add a personalized gift note. Please specify the gift note in the descriptions section during the checkout process.

We do not offer gift wrapping services. However, our boxes are very elegant and of high quality, which you can keep for a lifetime.

No, we include gifts with our products, but you cannot choose the specific gift.

Yes, you can send them back to us. However, please note that you will be responsible for shipping costs when returning the item. You can do this by contacting our customer service representative.

When you place an order, the funds are temporarily held by us, but we do not charge your account until the item is shipped. If you cancel your order, we do not charge any money. However, please note that it may take up to 10 business days for your bank or card issuer to release the funds back into your account.

All Galapel jewelry items are custom-made upon receiving your order. Once we have received your order, we begin the crafting process immediately. If you wish to make changes to your order, please contact our customer service team at service@galapel.com and inquire if your request can be accommodated. Please note that we cannot consider amendment requests if the order has already been shipped.

We apologize for the missing item. However, before contacting our customer service team, we recommend the following steps: 1. Items may have been sent to you in separate packages. Please check your emails if we have notified you about the same. 2. You can also log on to ‘Track Your Order’ and check if your order has been separated into multiple packages.

Our Lifetime Warranty includes the following services: Complimentary cleaning Re-polishing Prong tightening Re-rhodium plating Please note that any repairs or resizing performed by a jeweler other than GALAPEL will void the warranty services.

For Germany, it is 25 euros. For the United States, it is 30 dollars. For the United Kingdom, it is 22 pounds. These prices are approximate and may vary based on your location.

Damages caused by customer misuse or mishandling are not covered by our company.

You can avail the Lifetime Warranty by sending the products back to us, provided that there is no user error involved.